In a tehnical computer glitch this week that disrupted cannabis service in Illinois, the state allowed medical cannabis patients to buy from any dispensary.

The state of Illinois alerted dispensaries Monday to sell to any registered patient, rather than following the legal limit of one dispensary per patient.

The software glitch even kept some patients from buying medical cannabis on Monday.

“The State is currently experiencing an unexpected technical issue which is causing disruption to service for our medical cannabis patients,” the Illinois Department of Public Health announced. “In order to rectify this issue, all medical dispensaries must serve any medical cannabis patient or caregiver that is active in the State’s tracking system, BioTrack, until further notice.”

No active registered patient should be turned away due to issues with accessing the patient’s profile, the alert from officials said. Limits however on purchases will continue to be enforced.

According to patients, the computer glitch had been occurring since last week and kept some of them from buying their medicine.

Normally, patients are limited to choosing one dispensary at a time from which they can buy. They must register through the state to change locations and must be verified on the state’s BioTrack system.

The state’s one-store policy was meant to prevent patients from buying more than the maximum allowed amount of cannabis at one time. Legislation expected to be signed by the governor would end the one-dispensary limit.
As a courtesy, some dispensaries had offered discounts to help offset the higher price of recreational pot but must still pay those taxes.

Health department employees are working overtime to fix these issues and answer patient emails as quickly as possible, said spokeswoman for the Department of Health, Melaney Arnold, to the Tribune.

Jason Erkes of Cresco Labs, which operates Sunnyside dispensaries, stated “We are glad the state is working on resolving this technology issue that has affected patients and dispensary staff — making sure patients can get their medicine continues to be our top priority.”


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